outbound call center solution
Outbound Call Centre Solution
Where customers are, business must follow. With today’s customers communicating via various platforms, you need an equally agile Contact Center that supports multiple channels to better connect with them. Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction.
Our outbound call centre solutions key features:
- Preview dialer
- Predictive dialer
- Progressive dialer
- IVR blast – SMS & Voice
- Call barge-in & monitoring
- Real-time dashboard & analytics
- Call recording
- Multi-channel communication
- CRM integration