inbound call center solution

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Inbound Call Centre Solution

An inbound call center forms the integral part of any call centre solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters.

Our inbound call centre solutions comes with unique features:
  • Hosted IVR
  • ACD
  • Skill-based routing skills
  • Priority routing
  • Time-based routing
  • Queue monitoring
  • Barge-in & call monitoring
  • Real-time dashboard & analytics
  • Call recording
  • Multi-channel communication
  • CRM integration